Maintain the company’s computer services and equipmentBuild partner relationships with client and be trusted IT AdvisorEnsure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLAEnsure that calls are checked and updated with the latest updates until call closure
Ensure a minimum of 98% customer satisfaction feedback rating on a monthly basis with external contracted Customers and action to position SLA and satisfaction measurement for internal supportPerform various tests on all hardware platforms and networks and document all operating system softwareCoordinate with Internal IT staff and customer to resolve technical issues and escalate same if requiredInstalling, Configuring and Updating required hardware and softwareDesign and perform various tests...
Ensure continuous communication to the technical team and feedback regarding escalations to Client Line Management and UsersManage requests/calls escalated to Vendors and 3rd PartiesEnsure adherence to all Altron Bytes SI processes, policies, and procedures as per prescribed compliance Ensure that all the allocated and contracted development activities between manager and employee is successfully completed within the Altron policy and procedure framework.
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