Days without power: Joburg goes dark — like the mood of its residents

Image:A week of stage four load-shedding, compounded by substations blowing up, circuits tripping and undiagnosed and unplanned outages, has not ended with Eskom’s suspension of scheduled cuts as Joburg residents continue to report harrowing and frustrating experiences .

City Power spokesperson Isaac Mangena earlier said Johannesburg’s experience of load-shedding, cable theft and unplanned outages this year so far has been “unprecedented”. It has been compounded by a lack of skilled technicians, extremely old infrastructure that’s not designed to be switched on and off and regularly breaks or trips during load-shedding, security problems and communications flaws.

“When there is an outage, people from that area will call City Power to log a fault. So when the power goes down in a suburb you could have four people reporting it, or 400. Sometimes it can even be two people in the same house,” Mangena said, explaining it was call centre operators who then had to work out which calls to close and which to leave open, often closing reports after receiving a restoration notice for the area from which they were received rather than confirmation from the resident.

With the frequent power outages, especially in her suburb, days have indeed been dark for the family. Graaff lives with her husband, her sick father and Wessels. The ailing grandmother has been dependent on oxygen full-time after suffering a stroke and as a result sometimes forgets to breathe.

Bad news Eskom we are tied

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