Consumer Watch: Travel vouchers or refunds? Here's what the experts say

With travel, wedding and other life plans thrown into disarray by the Covid-19 lockdown, consumers have been told to accept vouchers instead of refunds, even though suppliers are unable to perform the service for which they have been paid.The tourism sector is one of the hardest hit by the outbreak, with millions of jobs lost the world over.

Consumer Goods and Services Ombudsman Magauta Mphahlele said consumers should not be penalised for cancellations due to illness or death – and the restrictions imposed by the government essentially treated everyone as “ill”. And yet, they're being held to terms and conditions that don't account for the fact travel at a later date might no longer be an option.

The withholding of refunds was a violation of the CPA, consumer lawyer Trudie Broekmann said. “The basic rules from the CPA are: if the supplier can’t deliver, they can't charge.” “We are doing all we can to facilitate this process with MasterCard. The current environment is challenging and unique, and regular MasterCard and Visa rules are in place.

Source: Holiday News (holidaynews.net)

GeorginaCrouth We are being charged cancellation fees despite not wanting to cancel! How do we fix this?

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