The global pandemic has forced businesses to speed up their digital transformation, in many cases completing in weeks what may have in the past taken months or even years.
If there is anything the Covid-19 pandemic has taught us it is the critical importance of technology solutions that enable speed, flexibility, insight and innovation. Executives are now planning for Covid-19 recovery to include investment in technologies such as AI, the Internet of Things, blockchain and cloud. The benefits long extolled by technophiles have become more broadly embraced across organisational leadership.
Our research on Covid-19 and the future of business entailed surveying 172 C-suite executives across SA. We found that even as companies have rushed to adopt the technologies necessary not only to survive but to thrive as business enterprises, too many of their employees feel stressed and even overwhelmed. Executives recognise the problem: they report employee burnout, inadequate skills and organisational complexity as their biggest hurdles to progress today and in the next two years.
Too many everyday people feel the pandemic has affected their mental health and well-being. And they don’t think their bosses are doing enough to help them navigate these challenges. Our executive survey indicated that these workers are right: there is a gaping chasm between what executives think they are offering their employees and how those employees feel.
Many employees are being asked to innovate amid challenges of a kind they’ve never seen before, as the move to remote work undermines the personal connections that help define many corporate cultures. The quality and reliability of work-from-home tools may lag significantly behind people’s needs. Leaders need to listen closely to what workers need in terms of digital tools to be productive and serve customers well in this environment — and actually provide them.
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