In the past nine months, 328 consumers have lodged complaints with the ombud against online clothing retailer Ana Eleven Brand — for either failing to deliver goods or delivering wrong items and incorrect sizes.In the past nine months, 328 consumers have lodged complaints with the ombud against Ana Eleven Brand — for either failing to deliver goods or delivering wrong items and incorrect sizes.
“As soon as payment is made, consumers are told that the goods are out of stock, and the promised refunds either never materialise or there is an inordinate and unreasonable delay in refunding customers.” “After complaining to CGSO I got my order a few weeks later, they still had the audacity to draw a heart next to my order number. After 6 months you think drawing a heart will make me happy?
“Eventually I managed to get in. They didn't even have my order ready, [but] because I said I’m not leaving without my things they ended up giving me big sizes!” “But no progress has since been made and the supplier has manifestly failed to redress consumer complaints adequately,” said the consumer goods and services ombud Magauta Mphahlele.
According to the 38 people who’d complained to the ombud’s office about the boutique, it either failed to deliver goods or delivered wrong items and incorrect sizes.
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