Digitally-enabled global business models are disrupting established IT work roles. The rich diversity of digitally-enabled and globally distributed organisational arrangements is changing the nature of IT work.
Many of these organisations are downsizing their IT units by outsourcing parts or all of their IT services and software development needs to specialised providers. They are migrating and eliminating many IT jobs from their own countries. While technologies have certainly created new IT careers and career paths, technologies also eliminate traditional careers and careers paths. New careers such as cloud engineers at cloud-based IT vendors can eliminate in-house IT workers at client organisations.
Roles connect status and socially defined expectations with the patterned conduct and relationships that make up a social structure. For example, the chief information officer's role generally includes the chief technology officer, chief security officer, head of DevOps, the software development team, executive team members, end-users and IT vendors.
Work role tensions are influencing the work lives of IT workers in globally distributed digital workplaces in indeterminate, contradictory and dramatic ways. Understanding how workers adapt to disruptive work environments and cope with emerging work role tensions has important practical applications.
However, one of the downsides of over-emphasising collaboration as a resilience strategy is that it may eventually become a vicious cycle by increasing groupthink among local team members. We need more research to provide insights into how IT leaders can work through work role tensions and strengthen the resilience of their teams in seemingly antagonistic and increasingly complex global IT work arrangements.
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