Bolt has announced that it has permanently blocked more than 6 000 drivers on its platform in South Africa over the past six months.What happens to drivers once they have been blocked, has not been disclosed.
While it has not delved into the precise reasons for permanently banning drivers, Bolt has noted that the bans have been issued due to “non-compliance and safety-related matters”. “At Bolt, maintaining the highest standards of safety and trust is paramount. We understand the trust our customers place in us, and we are taking proactive steps to ensure their well-being during every ride. We believe that one incident is too many, and we want to ensure that our platform consists of top-rated drivers, which will result in a better overall ride experience,” added acting head of Regulatory & Policy Africa at the company, Weyinmi Aghadiuno.
Also absent in Bolt’s press release is any mention of what happens to drivers once they are banned from the platform, and whether there is any communication between different ridesharing apps locally.
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