'Bleed us dry': Why tech platforms are facing rebellions

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New York-based Etsy, which boasts sales of $5 billion a year from around five million sellers and 90 million buyers, drew fury for hiking the fees it charges its small traders.

PARIS - When Jak found online marketplace Etsy, it seemed like the perfect match: a tech platform for small traders to sell handmade items that promised to be a creative outlet and bring tidy profits.

More than 10,000 of its sellers closed their shops for a week from 11 April, in effect going on strike. And Uber faces frequent unrest - Indian drivers are currently refusing to turn on air-conditioning in protest at spiralling fuel prices and low fares. "Rather than rewarding the sellers whose hard work has enabled Etsy to become one of the most profitable tech companies in the world, Etsy gouges us, ignores us and patronizes us," she wrote in an online petition now boasting more than 80,000 signatures."I live in constant fear of getting a reserve put on my account," said Jak.

"When we look at our fees compared to other platforms... we think it's a very fair value exchange," he said.Tech platforms create walled gardens where buyers and sellers are protected from cybercriminals and fraudsters, and standards of quality are guaranteed."We end up in a situation where they are the de facto rulers of online commerce and now they're starting to turn on their people - like all autocrats throughout history," he said.

 

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