The Competition Commission has announced new guidelines for car services and repairs, and consumers win big.The Competition Commission has gazetted draft guidelines that seek to put an end to motorists being forced to have their in-warranty cars serviced or repaired only at manufacturer-approved service dealerships, under threat of having their warranties cancelled.
A finalised set of guidelines will be implemented as part of the Competition Act and will give authorities the power to “pursue anti-competitive behaviour through enforcement”. And that’s not all - when vehicles are being sold, dealers and financiers must provide the consumer with details of all inclusions and exclusions in the service and maintenance plans.
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