Ask Afrika Orange Index® names RMB Private Bank the leading Private Bank for positive customer experience

Gareth Matthews, Head of RMB Private Bank, says the accolade is an acknowledgement of a business that strives for excellence in private banking and integrated financial services.The Ask Afrika Orange Index® 2023 revealed that RMB Private Bank was rated the leading Private Bank based on positive customer experiences in South Africa.

Gareth Matthews, Head of RMB Private Bank, says: “To be recognised as the leading private bank based on positive customer experience in South Africa by the prestigious Ask Afrika Orange Index® Awards is indeed an honour and an acknowledgement of a business that strives for excellence in private banking and integrated financial services. This award recognises our efforts to offer the best solutions to our clients, underpinned by our integrated advice-led approach.

In addition, according to the index, emotional connection drives the experience in private banking. “For RMB Private Bank the emotional connection with clients is the differentiating factor and has been rated more highly than the service experience,” adds Erasmus. Matthews adds: “We strive to ensure that our clients will be in a better financial position in the future, thereby improving their wealth and the financial wellbeing of their families. We are constantly trying to improve, to ensure that clients receive consistent advice, innovative solutions and services. Lastly, our accomplishments are supported by our ability to deliver digital self-service/unassisted capabilities on our app and online channels.

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