An 82-year-old had to go 18 days without his medication after an airline lost his luggage | Businessinsider

A couple, both 82, spent more than 2 weeks on vacation without their clothing and medication.The airline said their bags were in different countries and only recovered one of their suitcases.An American Airlines passenger had to spend an 18-day vacation without his medication and even longer without his clothes after the carrierGeorge Moyer told Insider that he and his wife, both 82, had to borrow items from fellow passengers on their Viking river cruise in Europe last month.

They were rebooked on a flight to Lisbon, Portugal and had to wait there for six hours before taking another plane to Zurich. They realised their bags had not made it after landing in Zurich. Insider has verified the couple's flight details. "American Airlines was terrible at getting us there. When we got to our Viking cruise, its staff were tremendous at helping us out and making calls to American to help us find our bags," Moyer said.

The airline told them their bags were in Hamburg, then Lisbon and finally Amsterdam. Other passengers on the river cruise loaned the couple clothing and they had to wash the few items they did have in their bathroom basin. "It was a terrible situation and we had to wear our jeans for five days. It was hard to look for clothing in the small villages that the cruise stopped at," Moyer said.American Airlines did not respond to Insider's request for comment.

It’s sad, but it’s on the passenger. Airlines AND cruise ships remind passengers that things like passports and critical medication DOES NOT go in checked luggage. I’ve been on 11 cruises (pre-Covid) and they literally sending out a cruising passenger packing checklist.

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