Aftersales & Continuous Support Engineer

📆 2024/04/20 15:56:00
📰 ITOnlineSA

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2 min. at publisher
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News: 14%
Publisher: 63%

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Responsible for optimising all aspects of the aftersales experience for the client and maintaining client relationships to measure customer satisfaction and encourage future sales.

Coordinating with other departments such as sales and production to resolve client issues and ensure client satisfaction.Developing and maintaining strong relationships with clients by delivering exceptional customer service.Coordinating team activities and ensuring that deadlines are met.Preparing reports and presentations for the aftersales manager or other stakeholders.

Excellent problem-solving skills to quickly analyse problems, identify the root cause, and provide appropriate solutions to clients’ issues.

Source: News Formal (newsformal.com)

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