The explosion of new risks such as those relating to climate-change damages and cybercrime, in a country in which a shrinking number people can afford to buy short-term insurance, is turning the industry on its head.
Though the number of people who can afford to buy insurance is dwindling, general insurance companies cannot keep increasing premiums as this could cause more people to struggle to afford insurance, Coutts said. Coutts said the industry has to shift to a new way of doing insurance, one driven by fourth industrial technologies and the internet of things in which consumers can get notifications on their phones before overheating wires cause fires, leaking geysers damage ceilings or malfunctioning fridges ruin a business’s entire stock.
Keeping a lid on insurance premiums through prevention interventions also means the pricing of insurance might become more inclusive and thereby help companies expand their risk pools. Expanding risk pools is what the industry needs to survive while the severity of claims is increasing faster than insurers’ ability to increase premiums, said Coutts.
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