Zoom has begun to develop A.I. technology which can reportedly scan the faces and speech of users in order to determine their emotions, which was first reported by Protocol.
Currently, Zoom has detailed plans for using the A.I. technology in a sales and training protocol. In a blog post shared last month, Zoom explained how its concept of ‘Zoom IQ’ works for helping salespeople determine the emotions of people they are on a call with to improve their pitches. Zoom also noted on its blog that the data it collects is “for informational purposes and may contain inaccuracies.”
Nevertheless, over 25 rights groups sent a joint letter to Zoom CEO, Eric Yuan on Wednesday, urging that the company halt any further research into emotion-based artificial intelligence that could have unfortunate consequences for the disadvantaged. Some of these groups include Access Now, the American Civil Liberties Union , and the Muslim Justice League.
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