Young people are buying less, buying better through luxury: Klarna

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While luxury has always been synonymous with exclusivity, it is becoming more accessible for young consumers as flexible payment plans and sustainable values come into play.

Prior to the COVID-19 pandemic, boomers and Gen X were consistently considering and buying luxury items, but according to a newfrom payment provider Klarna, this trend has since flipped. Despite being newer to the luxury category, Gen Z at 60 percent and millennials at 63 percent purchased luxury items at a higher rate over the last 12 months than Gen X at 46 percent and baby boomers at 18 percent.

Three in four shoppers, 73 percent, factor in a brand’s sustainability practices and environmental policies in their purchase decisions. In fact, the majority of Gen Z buyers at 82 percent prefer brands that stand for something. Luxury goods as investments also motivate purchase behavior, as 26 percent of respondents, and 31 percent of millennials, see the future resale value of an item as an appealing feature of luxury, further pointing to this group’s interest in a circular economy.

Last year, 40 percent of shoppers who bought luxury products did so online; however, 84 percent of luxury shoppers consider touching a product essential to the luxury shopping experience, meaning bricks-and-mortar remain a critical element of the luxury sector. Italian footwear label Aquazzura recently rolled out more mobile tech across its physical stores to better support its international growth. The brand tapped retail software vendor Cegid for the project, using its unified commerce and point-of-sale platform to add more omnichannel services to its brick-and-mortar locations.

 

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