NEW YORK - Mark VenHuizen, the comptroller of a family business which sells parts for boat engines in Florida, says he has complained three times to Worldpay Inc since 2016 for tacking on extra fees to process his customers’ credit and debit card payments without clearly telling him about it.
Processors were paid about $20 billion for their work in 2018, according to industry publication The Nilson Report. As a result, when small U.S. businesses, such as VenHuizen’s company, Jerry’s Marine Service, sign up with Worldpay, they at times end up paying hundreds of dollars more for the service than they realize, the billing statements show.
Worldpay, which commented to Reuters before its sale to FIS closed, said that its statements and pricing were not “significantly different than industry practices.” FIS said it was engaging a third party as part of its review of Worldpay’s practices. “We are committed to ensuring that any historic issues are addressed going forward,” it said.
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