Workers don't know their schedules until the last minute. That's a big problem

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Despite essential workers being hailed as heroes during the Covid-19 pandemic, and a historically tight labor market, schedule instability has improved little over the past two years, new research finds

."Unstable and unpredictable work schedules continue to be the norm for service sector workers — especially for workers of color, and for women of color in particular," according to a report Friday by the Shift Project, a joint venture by Harvard University and the University of California, San Francisco.

Schedule uncertainty and fluctuating hours bring a host of challenges to Isabela Burrows, a PetSmart worker in Howell, Michigan and a member of workers' advocacy group United for Respect. She has to plan her second job and online college course work around her inconsistent schedule at PetSmart. PetSmart said it does its best to accommodate workers' scheduling preferences and give them as much advance notice as possible.

 

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