We’ve all been there. A product or service issue crops up and, after exhausting your options, you pick up the phone. And so begins the dreaded game of Russian roulette that is a call to customer service. Will your problem be fixed? Or will frustration continue? Will your rep be kind and competent? Or surly and unsuccessful?
It starts by creating an environment where knowledge sharing—as opposed to knowledge hoarding—is the norm. Putting a well-run “knowledge management system" into place that covers the right tools, process, and culture provides the foundation of proactive service.This includes delivering self-service on a modern portal with access to solutions and other rich content.
Incidents can also be nipped in the bud when organizations tap into platform-based digital workflows that deliver:Together, these steps create an effective"solve once, fix many" Knowledge-Centered Service culture where repeat issues are removed from the service operation. This frees up agents to focus their talents and energy on more complex issue diagnosis and resolution.Let’s explore a few more possibilities of proactive, knowledge-centric customer service.
servicenow This is would be truly utopian vs getting a robot that asks generic questions then a cust serv 'rep' politely yet robotically following a script that leaves a customer frustrated, alienated, & yearning for humanity. Proactive communication would help.
We have summarized this news so that you can read it quickly. If you are interested in the news, you can read the full text here. Read more:
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Why Miley Cyrus and Liam Hemsworth Broke Up After 'Months' of Trying to Make It WorkCyrus' rep announced the two's separation on Saturday night. They’re too different, he belongs with someone else and she’s a free spirited person. It happens! They’ll stay friends I’m sure. CONGRATS TO MILEY!!! She’s free!!! She is coming!! I think Miley tried to hard to force her Sexuality put that girl is into girls only
Source: ELLE Magazine (US) - 🏆 472. / 51 Read more »
Why The Allyson Felix And Athleta Partnership Will WorkIn the wake of becoming a mother, Allyson Felix signed a contract with women's sportswear brand Altheta. The rationale for the partnership and its likelihood of success are reviewed.
Source: ForbesWomen - 🏆 477. / 51 Read more »
From a former disbeliever: Why Texas could go blue in 2020'Like other Americans, Texans with a college degree are shifting rapidly from red to blue, and Democrats have a lot of room to grow with them in Texas,' writes CNN's ForecasterEnten ForecasterEnten LOL !! Nice try CNN. ForecasterEnten I don’t believe this statement for a second. Just like they said Hillary was going to win by a landslide. Just typical CNN propaganda ForecasterEnten Cool how college degree is thrown in almost as if people who are red don’t have degrees. Going to college now in Texas is trying to survive dem/lib Indoctrination. Most impressionable young adults eat up a lib professors comments as gold.
Source: CNN - 🏆 4. / 95 Read more »
Why America still can't face up to Trump's racism'The white nationalist violence in Charlottesville in 2017 should've been a moral turning point for the right to reject racist politics,' writes Jess Row for CNNOpinion. 'In the wake of so much more violent hate, we all need to do more to fight back.' Opinion You're still pushing this fake news narrative, aren't you? Take words out of context/use falsely- if Potus were racist, he wouldn't work so hard to improve the lives of ALL Americans. ACTIONS SPEAK - look at the records of Obama vs Trump unemployment & prison reform. Opinion So his answer to violence and hate and 'racist' politics is more violence and hate and racist politics? Opinion Why doesn't CNN ever cover the WHOLE story?
Source: CNN - 🏆 4. / 95 Read more »