. They can do so by identifying quick wins, aligning digital to political priorities and improving the agility of their operating models.
Are needed to address vulnerabilities exposed by the quick solutions put in place during the pandemic. Support longer term fundamental shifts in citizen and business behaviors, for instance replacing existing service with a more proactive and predictive approach in human services, public safety and even taxation.What is the difference between digital optimization and transformation in government?
Digital transformation changes the shape of how the government operates through a process of reinvention and creation. For example, that same tax and revenue agency could move beyondby using its vast data resources, fiscal policy knowledge, forecasting expertise and deep-learning software. It could offer tax advisory services provided by virtual digital assistants for a nominal fee. This new source of revenue would be the result of digital transformation.
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