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Walmart location removes self-checkout lanes to 'improve in-store shopping experience'

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Customer Feedback,In-Store Shopping Experience,Missouri

Global Communications Director for Walmart Corporate Affairs Brian Little said improving customer experience was the goal behind the decision.

Mon, April 15th 2024 at 1:47 AM SHREWSBURY , Mo. - A Walmart location removed its self-checkout lanes to "improve the in-store shopping experience."a Walmart in Shrewsbury , Missouri announced on Friday that it would begin the process of removing its self-checkout machines Sunday.

Little confirmed to the outlet that the self-checkout lanes would be replaced with associate-staffed checkouts.it comes after the retail-giant faced criticism over a policy change related to self-checkout machines. Per the outlet, store managers were allowed to decide how many self-checkout lanes would be reserved for Walmart + and Spark Drivers.

"We continually look at ways to provide our customers with the best shopping experience and that includes adjusting the self-checkout area in stores," Havens told

Customer Feedback In-Store Shopping Experience Missouri Self-Checkout Lanes Shrewsbury Walmart Walmart + And Spark Drivers

 

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