Using Generative AI to Mediate Online Conflict

Online conversations are famously fraught, which creates challenges for people communicating on online platforms, including those used for workplace collaboration . New research suggests that these platforms might want to consider using generative AI to help cool down heated discussions and prepare employees for difficult conversations .

The author discusses research that he and his colleagues have conducted on this topic and discusses the ways in which the community platform Nextdoor has started using AI to mediate conflict among its members.Generative AI must seem like a superweapon to malicious actors who aim to sow discord online. Deep-fake videos impersonate public figures with unprecedented fidelity, swarms of conversational chatbots stoke conflict via personalized appeals, and efforts to detect and mitigate such campaigns remain in their infancy.is a professor of sociology, political science, and public policy at Duke University, where he is the founding director of the. He is a leading expert on artificial intelligence and human behavior, a Guggenheim and Carnegie Fellow, and the author o

Online Conversations Workplace Collaboration Generative AI Heated Discussions Difficult Conversations Nextdoor Conflict Mediation

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