The banking sector as a whole is experiencing a host of changes driven by technology.NatWest is trialing voice banking in the U.K. using the Google Assistant via Google Home smart speakers or a smartphone.RBS Group
The system will have to be set up using a customer's online banking PIN and password, NatWest added. They will also need to give a "partial voice PIN" in order to get access to it. "This technology will make it easier for people to bank with us and could bring particular benefits to those who have a disability, as voice banking eliminates the need for customers to use a screen or keyboard," Bennie added.
In 2018, for instance, First Direct — which is a division of HSBC U.K. Bank — launched a service which enabled its customers to make payments with their voice usingIn order to authenticate the payment, users need to confirm their identity using Apple's Face ID or Touch ID. The person making the payment, as well as the recipient, must also use Paym, a mobile payment system offered by 15 banks and building societies.
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