With limited trials, both of the pilots are starting out small and delivering food from only a few merchants, including, an organic café and juicer called Kreation, according toServe’s program will focus on shorter trips in West Hollywood while Motional’s program will handle longer distance deliveries in Santa Monica.
“We’ll be able to learn from both of those pilots what customers actually want, what merchants actually want and what makes sense for delivery as we start to integrate our platform with AV companies,” an Uber spokesperson toldUber will apparently charge for the deliveries from Serve but Motional is up in the air.
Additionally, human operators will take control when near the drop-off locations “to ensure a convenient and seamless experience for customers,” the Uber spokesperson said. Meanwhile, Serve robots will mostly be able to operate autonomously but remote operators will take control in certain cases, such as crossing the street., customers who reside in specific test zones will have the option to have their food delivered by an autonomous vehicle and can track it just like a regular delivery. When the food arrives, they’ll be able to unlock the vehicle with a passcode to get their ordered meals and it’ll be either from a Serve cooler or the backseat of a Motional car.
“The hope is that [the trials] are successful and that we learn over the coming months and then figure out how to scale,” the Uber spokesperson said.We’ll just have to wait and see.
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