Eli Sanders has lived in his North Fort Worth home for eight years. Recently, he said, trash service has changed.
In a report to city council members at Tuesday's work session, Environmental Services Director Cody Whittenburg said they found an average of 1,600 missed pick-ups per month for the past six months.He said neighbors with disabilities are experiencing even worse service, with a higher missed-pick-up ratio than their counterparts."I'm tired of it," he said during an April 16 meeting. “I’m absolutely ready to declare war on this whole process.
He said they have a plan to address the problem, including better communication and using technology and route monitoring for customers with disabilities. In a statement to NBC 5, WM said they're aware of the problem and confirmed that they are working with the city.
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