The"messy" middle is messy because although the facts lay uncovered on the table and the change in behavior has somewhat begun, it hasn’t stuck just yet. Hence members of the team are see-sawing between their new company practices and outdated company dogmas.
I have become all too familiar with this, having worked with teams navigating some of the trickiest transitions in business today. With that, there are three things your team can begin to apply today in order to get off the see-saw.The human brain is quicker to perceive a threat because we are wired for survival.
The other side to this is that the environment doesn’t just make the new ways of doing and being easy, it is also"rigged" against the outdated ways, making them more difficult to perform/relapse into.To introduce ease to a process, break the system up into its parts and identify the parts that could be either bypassed or serve a purpose that could be integrated into another part.
Ask the team to detect aspects in the systems, processes, or overall working environment that introduce friction. As you introduce further ease into your systems, consistently track how they affect your change-related KPIs.
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