Three Keys For Effectively Leveraging GenAI To Optimize Knowledge Bases

As companies look to implement GenAI solutions into their technology stack, knowledge bases are proving to be a good place to start. However, companies will not be able to take full advantage of all of the opportunities that GenAI offers to truly optimize their knowledge bases without two foundational elements in place.

With clearly defined business objectives in place, along with an understanding of how the tech should perform, here are three keys for successfully leveraging GenAI to enhance a company's knowledge base. Once those foundational elements are in place, the next step is to enhance the workflows so that AI can construct unique articles for each prompt by pulling content from thousands of articles to deliver the single best answer to the user.Improving speed, efficiency and automation are goals for implementing AI solutions. However, this cannot be done without human input.

Source: Tech Daily Report (techdailyreport.net)

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