The next-generation Einstein AI will put a chatbot in every Salesforce application

AI chatbots are coming to your Salesforce applications and it looks like it'll all of them. Company executives had a lot to show off during Tuesday's Dreamforce 2023 keynote address, including major updates to both its Einstein AI and Data Cloud services.we saw it integrated with Slack back in May

The new Copilot Studio takes that tuning process a step further, allowing customers to "customize Einstein Copilot with specific prompts, skills, and AI models," per a Monday release. This more tightly structures Einstein's behaviors without constricting its generative capabilities. What's more, Salesforce executives announced that Copilot will be available across a variety of mobile platforms, including "real-time chat, Slack, WhatsApp or SMS.

"All of these fields coming together from different systems that speak different languages... now speak one language on the platform," Chi said. "Any data from any system can now be used like any other object or field in Salesforce."

Source: Entertainment Trends (entertainmenttrends.net)

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