The Incredible Disappearing Hotel Breakfast—and Other Amenities Travelers Miss

Eighteen months into the pandemic, travelers say they keep encountering misleading and false promises on hotel websites. They complain of finding the elite-level lounges, free breakfast or happy-hour receptions with snacks unavailable—sometimes even when hotels claim they’ve been restored.

“Business class is for when the restaurant is open and you get a cooked breakfast, not for right now,” says a front-desk clerk at the Radisson Schaumburg, Ill., near Chicago. Hotel chains have almost universally posted notices on their websites that some amenities may not be available at some properties because of the pandemic. But drill down to offerings at specific hotels, and often nothing has been updated.

Mr. Sorensen found himself recently at a Staybridge Suites hotel near Minneapolis. The brand, a unit of IHG, is known for a hot breakfast buffet and an evening happy hour with hors d’oeuvres that can provide a light dinner for guests. The Social, as it’s called, is still touted on Staybridge’s website, and still listed as an amenity at the Staybridge Suites Minneapolis-Bloomington. Except it isn’t offered.

Yassssss slayyyyy - would have made the relocation back to Georgia a one-shot had I known the frickin La Quinta in downtown Little Rock was going to absolutely fleece me on the promise of make ur own waffles. Sad as hell gas station pastries for the slog 😔

When vicious capitalism is the name of the game

Banks and many large corporations have cashed in on the pandemic as an excuse to raise profits!

CDC needs to reiterate that COVIDisAirborne and NOT touch-based. Put the buffets back and instruct people to simply eat it in their room, and not a crowded dining area.

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