That’s essentially what I was asked to do when a self-checkout machine at Newark Liberty International Airport prompted me for a tip. I picked a premade sandwich out of a refrigerator, scanned it at a self-service kiosk and was presented with an on-screen tip prompt.
That’s particularly true when you pay with a credit or debit card and the cashier flips the payment terminal around with suggested tip amounts of 15, 20 and 25%. Sometimes it’s awkward not to tip in these settings, which leads to “guilt tipping” – hitting one of those buttons yet wishing you hadn’t. is a key contributor to why consumers are annoyed about these interactions.
In 2019, prior to the COVID-19 pandemic, Bankrate found that 77% of sit-down restaurant-goers always tipped the waitstaff. That stepped down to 75% in 2021 and 73% in 2022, according to an . Last year, tipping really fell off as inflation took a big bite out of consumers’ wallets. Just 65% of diners always tipped in 2023. We saw a slight increase this year, to 67%.
Farley also says that most home repairs don’t require a gratuity. “For service professionals like plumbers, my feeling is that unless there are extenuating circumstances and they came out in the wee hours of the morning, there’s no expectation to tip,” Tipping can be annoying, confusing and controversial, but it’s here to stay. In our most recent survey, only 14% of Americans said they would be willing to pay higher prices in order to do away with tipping.
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