The burden of getting medical care can exhaust older patients

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Coordinating appointments, treatments often a slog in our segmented health care system, but there are ways to rein it in

Susanne Gilliam, 67, was walking down her driveway to get the mail in January when she slipped and fell on a patch of black ice. Pain shot through her left knee and ankle. After summoning her husband on her phone, with difficulty she made it back to the house. And then began the run-around that so many people face when they interact with America’s uncoordinated health care system.

Older patients’ difficulties are compounded by medical practices’ increased use of digital phone systems and electronic patient portals — both frustrating for many seniors to navigate — and the time pressures afflicting physicians. “It’s harder and harder for patients to gain access to clinicians who can problem-solve with them and answer questions,” Montori said. Meanwhile, clinicians rarely ask patients about their capacity to perform the work they’re being asked to do.

Source: Healthcare Press (healthcarepress.net)

 

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