-CEO, now with help from Stuart Haselden, formerly of Lululemon. In explaining their decision to reverse course, “the members of Away’s board say they feel as if they fell victim to management by Twitter mob,” writes Andrew Ross Sorkin in the Times. “The company now says it disputes The Verge’s reporting,” Sorkin writes.
Leaving aside the awfulness of reducing righteous outrage over worker abuse to a “Twitter mob,” of course Away’s board appears comically unconcerned about Korey! Korey was only doing what so many other CEOs do. Much of the hardships at Away revolved around responding to customer service emails in a timely manner, and always picking up the phone when a customer called.
To do the front-line work of fulfilling consumer’s needs, Gulendelberger writes, is to have “a feeling of desperation and hopelessness—being unable to catch up, even though you’re working as fast as you possibly can.” This is exactly what the Away employees described to Schiffer.
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