Surrey and Sussex NHS: IT failure leaves 30,000 letters unsent

A technical failure at a hospital trust in Surrey led to about 30,000 emergency department letters not being sent to GPs, a Freedom of Information request by the BBC has revealed.

Surrey and Sussex Healthcare NHS Trust, which runs East Surrey Hospital in Redhill, said it followed a technical issue with the electronic patient record system that was discovered in January 2024.A spokeswoman for the Surrey trust said: “In January 2024, through our governance processes, we discovered a technical issue within our EPR system which meant a proportion of emergency department patient discharge letters were not being automatically sent to patient GPs.

“We took immediate action to solve the issue and mitigate the impact on affected patients – including working closely with local GP practices to identify and escalate the patients with the most urgent care needs, as well as ensuring all outstanding documentation is being communicated appropriately.”Bereaved mum calls for upgraded A&E servicesA patient of a surgeon found to have 'caused harm' by the NHS asks lawyers to look into her care.

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