Sundance ticketholders feel cheated after paying extra for in-person benefits, but no refunds

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Some people who bought tickets before the change and paid extra for in-person benefits are disappointed by Sundance Film Festival's refund policies.

PARK CITY, Utah — An annual event that has brought so much joy over the year may lose some of its patrons.

Though disappointed she won't be able to attend in person, Cheronne Anderson said she supports the move for the safety of all involved. Scott Hossner lives out of state, but has traveled to Sundance for the past 15 years — a yearly vacation he looks forward to. In an email shared with FOX 13, a customer service representative explained to Hossner that the tickets were sold as a"hybrid package" for both in-person and online.

 

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Give them their money back if there is no Sundance film festival.

Sundance Film Festival released a statement in response to our requests for comment. Read the full statement here:

Thank you for shining light on this

chsecrwfrd FBISaltLakeCity sundanceorg ProvoPolice This seems quite illegal what sundancefest is doing.

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