Subsidy’s end threatens to widen digital divide

Millions of Americans — including tens of thousands of San Franciscans — recently received some unwelcome news: Their internet bills are set to go up.

The nation has long contended with a digital divide between those who have internet access — particularly high-speed access they could use with computers in their homes — and those who don’t. But the pandemic brought into sharp relief the societal problems associated with those gaps. During the lockdowns that were put into place to control the outbreak, online connections became critical tools for people to work remotely, go to school, see their doctors, order groceries and more.

The new program, like the old, also offered a one-time $100 discount off the purchase of computers or tablets. Eligible enrollees can be difficult to reach, in part because many didn’t have internet connections at all before the program. Additionally, there was little advertising done to get the word out about ACP around the state and particularly in San Francisco. And at least some of the advertising was done online — where those without connections weren’t going to see it.

To prove eligibility, people had to submit documentation that they were enrolled in programs such as MediCal, which offers health insurance for low-income state residents, or CalFresh, the state’s food-stamp program. But collecting and submitting such documentation could be difficult. About 80% of those who enrolled in the program in California were able to do so on their own, McPeak said. But the application process could be time-consuming and, for some, required a lot of assistance.

Wang said she was glad to have it. She uses her connection to watch videos on YouTube, read news sites, get health information and communicate with friends and relatives in Asia via WeChat.

Digital Divide Internet Access Comcast Xfinity At&T Fcc Cpuc California Emerging Technology Fund

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