Disney says its new Disney Plus streaming service doesn’t have a security breach, but some users have been shut out after hackers tried to break into their accounts.
Disney Plus comes as Disney and other traditional media companies seek to siphon the subscription revenue now going to Netflix and other streaming giants. Disney is hoping to attract millions of subscribers with its mix of Marvel and Star Wars movies and shows, classic animated films and new series. Disney says there’s no indication of a security breach compromising passwords. It says it takes the privacy and security of users’ data seriously. Disney Plus hasn’t said how many subscribers have had security problems.
Paul Rohmeyer, a professor at the Stevens Institute of Technology in Hoboken, New Jersey, said he’s surprised that streaming services haven’t yet implemented better security such as multi-factor authentication, in which users must enter a code sent as a text message or email when logging in from a new device. The code helps ensure that people using stolen passwords or guessing them can’t use a service without also having access to the legitimate user’s phone or email account.
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