The company, Sanas, is targeting customer care centers, where employees can struggle to communicate with customers in other countries. Sanas’ software would allow a non-native English speaker to speak, in real-time, with one of several American or English accents.
Is covering up an employee’s accent an ethical issue? The sensitive subject was explored by the University of San Francisco Law Review. Zheng is familiar with Sanas’ business, and says employees who might have been discriminated against because of their accents might get better treatment from an employer because Sanas addresses that issue.
Source: News Formal (newsformal.com)
HOW ABOUT IF I DONT HAVE TO TALK TO CALCUTTA EEYR TIME MY COMCAST IS OUT HOW ABOUT THAT WHAT A CONCEPT
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