Southwest Airlines planes at Chicago's Midway International Airport in January. on recent air travel disruptions, including the December operational meltdown that caused Southwest Airlines to cancel more than 16,000 flights, affecting travel plans for about 2 million customers during a busy holiday season.Strengthening Airline Operations and Consumer Protections
.” Also testifying will be Casey Murray, president of Southwest Airlines Pilots Association; Sharon Pinkerton, a senior official with the industry group Airlines for America; and Paul Hudson, the head of Flyers’ Rights, a passenger advocacy organization. Watterson said in January that the airline’s crew-scheduling software did not stop working, but that “a combination of our processes and the technology couldn’t keep up with the pace of cancellations at the height of the weather disruption.”
The hearing comes as the U.S. Department of Transportation is investigating whether Southwest engaged in “unrealistic scheduling of flights” in December.“No amount of financial compensation can fully make up for passengers who missed moments with their families that they can never get back — Christmas, birthdays, weddings and other special events,” he wrote in a letter to Southwest’s CEO.
Yahoo News will provide a livestream of the hearing as well as updates and analysis from reporters and trusted partners in Washington, D.C., and elsewhere. Tune in here beginning at 10 a.m. ET.
Source: Holiday News (holidaynews.net)
'So why did this happen? Let me be clear: We messed up.' Southwest Airlines' COO apologized for the holiday meltdown that led to the cancellation of 16,700 flights.
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