Seller Bails On Order For Birthday Balloon Arch, Refuses To Offer Couple A Refund

“We grew up on the North Side of Chicago, so Harlem Avenue was a big thing back in the day, and that’s where he did a lot of his hanging out,” Alessandra said. “It just was loud and that’s exactly what his personality is.”

To bring her vision to life, Gallo hired CBA Balloons on Instagram to make her a flashy balloon arch, after seeing the beautiful displays the company created for birthdays, weddings, and graduations.CBS Ballon’s Instagram account has 300 posts, almost two thousand followers, and a promise to transform “your space into a world of imagination.”“It’s frustrating,” she said.

Let’s backtrack. Three days before the big event, Michelle, the owner of CBA Balloons, sent a text titled “Emergency Attention.” It said her entire team had been infected with COVID, and they couldn’t service ANY events that weekend.“It’s not right,” Michael said. The booking form Alessandra filled out on Instagram said, “In case of cancelations or and or unforeseen issues we offer a reschedule/full credit/no cash refunds.”Alessandra never thought she’d be out $250 dollars if the SELLER canceled, and when she tried to text CBA Balloons about the policy, she said, “my number was blocked.”On top of all this, CBA Balloons is also connected to the company FHG Floral Event and Design.

And another red flag, one of Alessandra’s co-workers texted CBA Balloons as a test to see what would happen if she ordered a balloon arrangement the same day Alessandra’s arch was canceled.Again, this was the same weekend CBA Balloons canceled on Alessandra and said it couldn’t service any events.Luckily, Michael’s 40th was still a success, thanks to some last-minute decorations.

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