If we’ve learned anything from the pandemic, it’s that the future is unpredictable. The speed of recovery and a return to more frequent travel will depend on a multitude of “what-if” scenarios, ranging from the expediency of vaccinations to consumer confidence and more.
Take Sonder as a successful example of that very theme. Even before the pandemic, the company was building a new future of hospitality with beautifully furnished studios, lofts, hotel rooms, and apartments designed for travel and life in cities around the world. And the result? An incredible +70% occupancy rate on average globally for months, which is a significant figure given the state of the industry. Average stays have also increased from four days pre-COVID-19 to now 10 days. Part of this success was their ability to quickly pivot to provide a solution for those in need with a technology platform that facilitates this type of business agility.
Telephony integrated directly into Salesforce has also streamlined the representative experience by reducing the number of “clicks” they must perform to serve guests quickly and efficiently.
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