The pandemic has taxed restaurant workers, who are asked to provide service but haven’t received enough of it themselves, says Brandon Jew, chef and owner of Mister Jiu’s in San Francisco. “We all want hospitality,” he says. Nationally, chains and independent eateries alikewho are opting instead to stay on unemployment or work in other industries.
For many restaurant owners, pandemic-related labor shortages laid bare what was no longer working in an industry defined by its unrelenting work culture, and provided a window for experimentation. Many restaurantswith permanently revised pay structures and operations, as well as new standards to address burnout.
“This is the very best time to rebuild a restaurant,” says Mark Canlis, co-owner of Canlis in Seattle, who compares the pandemic to a hurricane. If one room of a house is already in poor shape, “you’re not going to build that room back the same way if a hurricane has devastated your house,” he says. While some chefs eagerly await the day when they can pack their dining rooms again, many acknowledge that Covid-19 forced an industry used to doing things one way into adopting some new practices, to unexpected success. Here, the biggest changes that are here to stay, according to restaurateurs, chefs and industry experts.
HiMichelleMa If ppl don't goto the restaurant, all this is MOOT
HiMichelleMa good luck
HiMichelleMa Amazing Facts! Seems like Pandemic has open up new opportunities for better customer service & experience. In this trying times Food Industry should tap the how, where and when scenario of Food service & delivery. Offering is now a priority not business.
HiMichelleMa The truth is, restaurant industry will take a long time to recoup the losses this pandemic brought. Millions have closed the shop and many are just afloat..
HiMichelleMa
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HiMichelleMa This field of work is not pleasant.. underpaid and some owners are an absolute NIGHTMARE so I’m not surprised some of them can’t get help.
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HiMichelleMa The pandemic was genius. It provided profits like a war but millions didn't have to die. Expect new ways to make money using disaster economics. Cyber security scare on us is next.
We no longer plan to spend our money in these establishments, thank you!
Continuing labor force shortages may mean streamlined operations and perhaps a different level of service.
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