People Are Sharing The Subtle Psychological Tricks They Use Every Day And It's Wild

"FOR MY RETAIL/CUSTOMER SERVICE WORKERS! If you encounter a grumpy, rude customer at work, clarify that you appreciate their patience and understanding. Even if they aren't being patient and understanding. [You can put them in] a specific headspace without their knowledge, and soon enough, they'll actually start exhibiting that behavior. It's kind of like implanting false memories.

They'll think to themselves,—"If you ever are in a competition that requires a lot of skill and your opponent is beating the hell out of you, ask them, 'Man! You are playing great today! C'mon! Tell me. How are you doing that?' Asking that forces them out of [their] zone by having them actively think about what they are doing and, in the process, screw up their great performance. Works like a charm.

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