... [+]As Facebook and Google spent a decade picking off social media startups, Sprinklr never sold. Now, a day after listing on the New York Stock Exchange, the company’s market cap has made founder and CEO Ragy Thomas a new billionaire., the New York-based customer experience management company’s stock rose 12% today to close at $19.64. Thomas—who founded Sprinklr in 2009—now owns shares worth $1.04 billion based on his total shares, excluding options.
Founded in 2009, Sprinklr started as a way to help companies manage their social media presence. However, over the past decade, it has expanded to integrate more than 30 different channels to monitor customer experience, marketing and other content. Top individual shareholders within the company include chief operating officer Vivek Kundra , chief revenue officer Luca Lazzaron , board member Neeraj Agrawal, and Hellman & Friedman Partner Tarim Wasim, which invested in Sprinklr last year. Other shareholders include former Cisco CEO John Chambers, who joined Sprinklr’s board when he invested in the company in 2017.
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