Instructions for a fingernail filing gadget for infants says,"Stay away from children." It's enough to make a new parent holler.Instructions for a fingernail filing gadget for infants says,"Stay away from children." It's enough to make a new parent holler.Since becoming a father a few months ago, I've been nursing a grudge against something tiny, seemingly inconsequential, and often discarded: instructional manuals.
That was the easy part. The difficulty came when we consulted the manual, a palm-sized, two-page document. Just pixels away, the same model, slumped further down, was deemed improperly positioned:"The headrest should not be more than 1" from the top of her head," it said, in tension with its earlier instructions. Which was it, more than one inch or not? So we fiddle and hope for the best.
It's a shortcoming that's prompted several regulatory agencies charged with keeping Americans healthy, including the Consumer Product Safety Commission, the Food and Drug Administration, and the National Highway Traffic Safety Administration, to prod companies into providing more helpful instructions.By some lights, they've had success. NHTSA, for example, has employees who actually read manuals.
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