“The new system will allow ORT staff to respond to claims faster and better manage claims from beginning to end, improving access to justice and reducing paper usage,” Justice Minister and Attorney General Gordon Wyant said in a news release.
“Landlords and tenants will now have 24-hour access to complete notices, file applications online, upload evidence and track the progress of their dispute.” The ORT provides information and services to landlords and tenants to help them work toward the early resolution of disputes. The ORT also adjudicates disputes between landlords and tenants where necessary. The office has 8 hearing officers and 4 deputy directors who hear approximately 6,000 applications annually.
The ORT saw more than 150,000 inquiries via email and phone in 2020-21 and accepted 3,969 applications from tenants and landlords. Applications typically involve disputes over security deposits, overdue or unpaid rent, damages to property, and abandoned personal property.
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