; a pandemic-era ridership high of 3.6 million riders one day last week; and felony assaults and grand larceny ticking up.
Questions to the MTA about how much budget the GSMs were given, and continue to have access to, weren’t broken down, although the MTA sent the budget for the Subway Action Plan, which included $91,955,000 for “Improving Station Environment” from 2017 to 2020. “With the horrific murder of Daniel Enriquez this weekend, it’s going to take a concerted effort to convince New Yorkers that it’s safe to get onboard,” Daglian said. “Booth agents and Group Station Managers are more than a reassuring presence in the system, they know what’s happening at a particular station or on a line because it’s their job, and can spot trends and issues before they get out of hand.
On Monday, Davey also announced he’ll be launching monthly “pulse-checks” to see how customers feel about the system. He also showed he’s listening to many of the frequent critics of the MTA who show up at public meetings. Referencing a frequent complaint from transit gadfly Charlton D'Souza, who was recently featured in, Davey said he’s going to look at improving weekend service and how the MTA communicates about delays.
“Ignorance is no longer bliss. I’ll explain that,” he said. “Question. Be curious. Push. What we’ve always done may be working, but there may be a better way to do it. And so continue to ask the right questions in how to improve, is again, going to be one of our lodestars.”“Someone asked me if I had a deep, brainy, strategic plan to improve service. Probably someone in the press,” Davey said.
Now we customers? Y’all be treating riders like your personal piggy bank for years, it’s always been an abusive relationship.
Straphangers have been saying what they need from the MTA for years. It only matters what the MTA *does* - and that hasn't been even close to adequate.
“Pulse check” odd choice of words as people are getting killed on MTA 🤔
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