More travelers risk booking hotel rooms on sites that tack on steep fees

Justin Perry was planning a one-night stay in London for early February and booked a room on what he thought was his chosen hotel’s website. It was only after getting a reservation confirmation that he realized he’d used a third-party platform — which charged him $155.92 in service fees on top of the $269.16 room rate. “I was shocked,” said Perry, who considers himself a frequent traveler and has booked numerous trips on well-known platforms.

” After about two hours of haggling, Perry said he was refunded the full service fee. A spokesperson for GetARoom said it provides hotel inventory to booking platforms, including Guest Reservations, but isn’t involved in its customer experience or marketing. “In all instances, GetARoom complies with its legal requirements, takes its compliance obligations seriously and responds to investigations promptly and in accordance with the law,” she said.

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