and providing phone numbers, according to people who work in artificial intelligence.
Chatbots will be more proactive, says Zor Gorelov, chief executive of Kasisto, a company creating conversational AI for banking and finance clients. They’ll be able to anticipate individuals’ needs and offer advice before users even ask a question, though there is still a long way to go before many of these features become a reality.
Instead of pointing you to a resource such as a phone line or FAQ page, chatbots could one day be resources themselves, able to offer
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juliaccarpenter I am yet to witness an actual meaningful action completed by a chatbot in any industry. I can pull up orders, transfers myself on the portal without the bots assistance. Good luck having the bot trying to fix something if something was wrong with the order.
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