McDonald's Franchisees Are Worried the Company's New Grading System Will Alienate Workers

The National Owners Association, an independent franchisee advocacy group for McDonald's owners, recently shared with its membership an internal survey on PACE, which was seen by CNBC. The poll showed that 71% had been trained in PACE so far, and just 3% of the restaurant operators who responded said the planned grading curriculum is an accurate reflection of operations. More than half felt it was not accurate or somewhat inaccurate.

"Who in their right mind would add so much pressure to a widely-known distressed industry [and its] employees, facing the worst labor shortage in history, inflation and price increases, the fear of pandemic tremors, and so much more by instituting such a laborious program as PACE?" a source in franchisee leadership with knowledge of the situation said.

McDonalds you want your stocks to rebound? Get rid of your electronic ordering screens. My only interactions with humans at your restaurants anymore are to ask for extra ketchup.

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