shows non-white patients prefer physicians who share their race and ethnicity, and rate those physicians more highly for overall patient experience in after-visit surveys.indicates patients are more likely to have open conversations about their health and follow recommendations to get preventive screenings when paired with a doctor of the same race or ethnicity.
“You need to think about DE&I everywhere,” she explains. “If you leave off any role that’s patient-facing, or even any role that’s reviewing patient information behind the scenes, that starts to diminish the impact.”To improve their DE&I efforts, many organizations focus on improving diversity in hiring. According to Perrault, this is critical, but it’s only one piece of the puzzle. “There are other metrics that can impact equity and representation even more,” she says.
“It can’t just be a slight focus,” Perrault says. “It needs to be a comprehensive strategy. It needs to be beyond the surface.”vendor-neutral managed service provider
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