Refinitiv said services began suffering problems at 0119 GMT, hitting banks and other financial firms during the trading day in Asia. Some customers complained on Twitter as the European trading session began but it was unclear how many users were affected.
Refinitiv said it had identified issues with some users not being able to log into some Refinitiv products and services. "Service has been restored as of 07:51 GMT after Refinitiv support teams took actions to restart the servers," the company said in a note to customers that also apologised for the disruption.Products affected besides Eikon included currency-trading software Refinitiv FXT, as well as Refinitiv Workspace, Refinitiv World-Check One, FXall, MyRefinitiv, Refinitiv Contributions Channel Cloud, Refinitiv Deal Tracker Service and Eikon Auctions, an earlier Refinitiv email said.
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